TECHNICAL SUPPORT & WARRANTY

SONOS

For any warranty claim or question regarding Sonos, you may contact Sonos directly via the following:

Sonos Hotline: 8008526105 (Toll-Free from SG)
Operating Hours: 6am – 2pm (SG Time GMT+8)

Alternatively you may click here to submit your request.

 

360FLY / VIDI

For any warranty claim or question regarding 360FLY & ViDi, please click on the following links to submit your request.
- 360flyViDI -

 

KLIPSCH/ ERATO/ FENDER

SINGAPORE

Hotline: +65 6334-5566
Whatsapp: +65 9640-9184
Operating Hours: Monday – Friday, 11am – 7pm.

TCA Showroom:
1 Coleman Street #01-17 The Adelphi S(179803)
Operating Hours: Monday – Saturday, 11am – 7pm.

Warranty Claims:

  • Bring your proof of purchase (softcopy is acceptable) and your faulty earphones to our showroom for verification

MALAYSIA / HONG KONG & Other Countries:

Malaysia Hotline: +6015-48480025
Hong Kong Hotline: 3051-9105
Whatsapp: +65 9640-9184
Operating Hours: Monday – Friday, 11am – 6.30pm

Warranty Claims:

  • Email to info@tcacoustic.asia with these details:
    • Name
    • Contact
    • Shipping Address
    • Item Model
    • A short description of the issue with your earphone + Picture of defect (If required)
    • Picture of receipt (For mandatory verification purpose)